Shipping policy

Shipping Policy

Effective Date: July 1, 2026

Thank you for shopping with RhinoHouse Surf & Snow. We strive to process and ship your order as quickly as possible.

Order Processing

Orders are typically processed within 3–7 business days after your order is placed.

Orders are processed Monday through Friday, excluding holidays.

During new product launches, sales, or holidays, processing times may be slightly longer.

Shipping

At this time, RhinoHouse Surf & Snow ships only within the United States.

Shipping rates are calculated at checkout based on your location and selected shipping method.

Once your order has shipped, you will receive a confirmation email containing your tracking information.

Delivery Times

Estimated delivery times vary depending on your location and shipping method selected at checkout.

Typical delivery times are:

  • Standard Shipping: 3–7 business days

  • Expedited Shipping (if offered): Based on carrier estimates

Please note that delivery estimates are not guaranteed.

Shipping Delays

Once your order has been handed over to the shipping carrier, delivery times are outside of our control.

RhinoHouse Surf & Snow is not responsible for delays caused by:

  • Weather

  • Carrier delays

  • Natural disasters

  • Incorrect shipping information provided by the customer

Incorrect Shipping Address

Please ensure your shipping address is accurate before placing your order.

If you notice an error, contact us immediately at info@rhinohousesurfsnow.com.

Once an order has shipped, we may not be able to change the delivery address.

Lost or Damaged Packages

If your package is lost or arrives damaged, please contact us at info@rhinohousesurfsnow.com within 7 days of the expected delivery date.

We will work with you and the shipping carrier to resolve the issue as quickly as possible.

Questions

If you have any questions regarding shipping, please contact us at:

RhinoHouse Surf & Snow
Email: info@rhinohousesurfsnow.com