Refund policy

Return Policy

Effective Date: July 1, 2026

At RhinoHouse Surf & Snow, we want you to be happy with your purchase. If you're not completely satisfied, we're here to help.

Returns

We accept returns of unworn, unwashed, and unused merchandise in its original condition within 30 days of the delivery date.

To initiate a return, please contact us at:

info@rhinohousesurfsnow.com

Please include:

  • Your order number

  • Your name

  • The item(s) you wish to return

  • The reason for your return (optional)

Our team will provide you with return instructions.

Return Shipping

Unless the return is due to a defective, damaged, or incorrect item, customers are responsible for return shipping costs.

We recommend using a trackable shipping service, as we cannot guarantee receipt of returned items.

Refunds

Once we receive and inspect your returned item(s), we will notify you of the status of your refund.

If approved, your refund will be issued to your original payment method. Please allow 5–10 business days for your financial institution to process the refund after it has been issued.

Original shipping charges are non-refundable unless the return is the result of our error.

Exchanges

If you need a different size or received a defective or damaged item, please email us at info@rhinohousesurfsnow.com. We'll work with you to arrange an exchange whenever possible.

Non-Returnable Items

The following items are not eligible for return:

  • Items that have been worn, washed, altered, or damaged after delivery

  • Items returned without prior contact

  • Gift cards (if applicable)

  • Final sale or clearance items (if marked as such)

Damaged or Incorrect Orders

If your order arrives damaged or you receive the wrong item, please contact us within 7 days of delivery at info@rhinohousesurfsnow.com. Please include your order number and photos of the item so we can resolve the issue as quickly as possible.

Contact Us

For any questions regarding returns or exchanges, please contact us at:

RhinoHouse Surf & Snow
Email: info@rhinohousesurfsnow.com